Privacy Policy

1. Information We Collect

Information You Provide Directly

• Account data: Your full name, email address, phone number, and password when you register.
• Profile data: A profile photo, biography, or other optional details you add to your account.
• Payment data: Transaction amounts, coupon codes used, and payment plan choices. We do not store full card numbers — payments are processed through secure third-party gateways.
• Course data: Enrolments, lesson progress, assessment results, and certificates earned.
• Communications: Messages you send us through contact forms, WhatsApp, email, or phone.

Information Collected Automatically

• Usage data: Pages visited, time spent, features used, and click patterns.
• Device data: IP address, browser type, operating system, and screen resolution.
• Cookies: Session identifiers and preference cookies. See Section 3 for details.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your learner account and authenticate your identity.
• Process enrolments, track learning progress, and issue certificates.
• Send transactional emails (enrolment confirmations, certificate delivery, password resets).
• Send promotional emails about new courses and offers — you can unsubscribe at any time.
• Personalise course recommendations and your learning experience.
• Respond to your enquiries and provide customer support.
• Detect and prevent fraud, abuse, or security incidents.
• Analyse usage patterns to improve our platform and content.
• Comply with legal obligations.

We will not use your data for purposes materially different from those listed above without your consent.

3. Cookies & Tracking Technologies

We use the following types of cookies:

• Essential cookies: Required for the website to function (login sessions, security tokens). These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., page views, bounce rate). We may use Google Analytics for this purpose.
• Preference cookies: Remember your settings such as language and notification preferences.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect site functionality.

4. Sharing Your Information

We do not sell your personal data. We may share it only in the following circumstances:

• Service providers: Trusted third parties who help operate our platform (e.g., cloud hosting, payment processors, email delivery). They are bound by confidentiality agreements.
• Instructors: Instructors of courses you enroll in may see your name and enrolment status to support your learning.
• Legal requirements: When required by law, court order, or to protect the rights, property, or safety of Webhi5 or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Security

We implement industry-standard technical and organisational measures to protect your data, including:

• Bcrypt hashing for all passwords (never stored in plain text)
• HTTPS/TLS encryption for all data in transit
• CSRF tokens on all forms to prevent cross-site request forgery
• Regular security audits and access controls
• Input validation and parameterised queries to prevent SQL injection

No system is 100% secure. If you believe your account has been compromised, contact us immediately at info@webhi5.com.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data is retained until you delete your account or request deletion.
• Certificate records are retained indefinitely to support future verification requests.
• Financial transaction records are retained for 7 years to comply with Indian accounting regulations.
• After account deletion, anonymised aggregated data (e.g., enrolment counts) may be retained.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for direct marketing purposes.
• Withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, email us at info@webhi5.com or use our contact form. We will respond within 30 days.

8. Children's Privacy

Our adult learning platform is intended for users aged 13 and above. Our Playpen School programme for children (ages 2–14) requires a parent or guardian to create and manage the account. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or via a prominent notice on our website at least 14 days before the changes take effect. Your continued use of Webhi5 after the effective date constitutes acceptance of the updated policy.

10. Contact Us